Warranty and Returns Policy

Return Policy

If any product:

  1. Does not work
  2. If the incorrect product is shipped
  3. If an incorrect amount of product is shipped

You are not satisfied: SATISFACTION GUARANTEE TO ALL CUSTOMERS Customer should contact Floorscalesonline.com if not satisfied with a product for any reason. Floorscalesonline.com will promptly provide an exchange or refund if the product is returned within 30 days of delivery, in its original packaging and with proof of purchase from Floorscalesonline.com.

Return it in its original packaging with all accessories in like new condition for full credit or replacement within 14 days of purchase. A restocking charge will apply if equipment is not returned in a like new condition.


Return Material Authorization

A Return Material Authorization is required for all materials being returned to FloorScalesOnline.com for credit, warranty consideration or repair. Please follow these simple steps:

Email service@floorscalesonline.com with the following information:

  1. Your name
  2. Company name
  3. Bill to address
  4. Ship to address (if different)
  5. Phone number
  6. Type of return (warranty, repair or return).

Please also include product serial and model number on the rear of the indicator. If to be returned for credit or warranty, include the original sales order or invoice number. You can download a form here that contains the necessary information by clicking here.


Our staff will respond with an RMA number for eligible returns. Please write the RMA number clearly on the outside of the packaging to ensure fast processing of your return.